MFC-3420c 5-in-1 Flatbed All-Color Multifunction Printer/Copier/Fax/Scanner

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Product Description

MFC-3420C 5-In-1 Flatbed All-Color Multifunction Printer/Copier/Fax/Scanner/PC Fax
Fax Modem Speed14.4 Kbps
Fax Maximum Resolution203 x 392 dpi
Grayscale Halftones64 mono/256 color
Memory (pages)200
PC Fax Control SoftwareWindows� 98 or greater/Mac® OS 8.6-9.2 OS 10.1/10.2.1 or greater
Auto Document Feed (sheets)20
Cut Sheet SizeLetter/Legal
Cut Sheet Tray Capacity100
Copier Maximum Reduction25%
Copier Maximum Enlargement400%
Maximum Copies99
LCD Display1 Line x 16 Characters
Delayed Transmission Fax
Broadcast Transmission90
Auto Redial
Speed Dial Entries40
Directory Dialing
On-Hook Dialing
Distinctive Ring Detection
SpeakerphoneMonitor Only
Auto Fax/Telephone Switch
Answering Machine Interface
Scanner Maximum Resolution9600 x 9600 dpi
Caller ID/Call Waiting
Printer Maximum Speed14 ppm Black, 12 ppm Color
Printer Maximum Resolution4800 x 1200 dpi
Interface ConnectivityUSB
Size17-3/5w x 17-7/10d x 14-1/5h
Shpg. Wt.33 lbs.
Ink Yield Black/Color500/400
Manufacturers WarrantyOne Year Limited
Replacement Print CartridgeBRTLC31BK (Black); BRTLC31C, (Cyan); BRTLC31M, (Magenta); BRTLC31Y, (Yellow), (sold separately)

MFC-3420c 5-in-1 Flatbed All-Color Multifunction Printer/Copier/Fax/Scanner Review

I was initially very pleased with the machine. It was easy to set-up, hook-up, and start using. A little on the noisey side, but still more quiet than a lot of other machines I used. Doing double-sided output was tedious, and it had some trouble handling cheaper grades of paper, but I was more pleased with it than my friends who bought comparable HP, Epson, Cannon, and Lexmark machines. I especially liked the four individual ink cartridges, and it appeared to be more economical than single or dual cartridge machines. Then an original misfed and jammed the document feeder, and I almost destroyed the paper trying to free it. The machine wouldn't reset, and I had to call Brother customer service. They had no record of the warranty registration, I faxed on the first day I had it. After over an hour of repeating all the trouble shooting steps that I had already gone through, they agreed to replace it for me, but were having trouble entering my information into their computer. At the end, I was assured that I would have a newly refurbished replacement in two business days, and given an activity number. At the end of the third day, I called again, and they could find no record of the activity number, nor any of my previous information. So I had to go through the process again. It will be nine days from failure to replacement, and then they tried to tell me that I have to postpone a trip in order to be present to receive the replacement and immediately send back the defective machine, or they will charge me full retail price for the replacement. Needless to say, I will certainly think twice before I buy another Brother.

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